Dealer Rant

"Milky" (jordanmielke)
09/21/2018 at 14:10 • Filed to: Dealer, MX5, Mazda, ND

Almost spent $200 on a visor because it was covered under warranty, then it wasn’t, then it was again.

Got an oil change 2 weeks ago, brought up that visor had broken on one side. I have an extended warranty and the guy said “we’ll get it sorted for you”. Got an email that the part came in then had it installed this morning.

“Its in, that’ll be $200.” “I have a CPO and the other guy said it was covered.” “Um, let me check with the manager.”

*leaves for a half hour*

“I called Mazda and they said you’re only covered for powertrain now.” “Wait, how? I’m not at 4 years or 48,000 miles.” “You’ve done over 12,000 miles since you got it.” “I got the car with only 12,000 miles, so your saying my CPO warranty miles ran out before the regular warranty miles did?”

*leaves for 5 minutes*

“You’re good to go”

Picture from lunch because #memories.

DISCUSSION (19)

Chariotoflove > Milky
09/21/2018 at 14:17

Wow. Way to stay on them. A lot of people would have walked out $200 poorer.

VajazzleMcDildertits - read carefully, respond politely > Milky
09/21/2018 at 14:17

Question. This sounds insane? CPO warranty through Mazda?

OPPOsaurus WRX > Milky
09/21/2018 at 14:19

wow shady, good luck if you ever have a real problem

Milky > Chariotoflove
09/21/2018 at 14:23

I was about to pay $200 , but wouldn’t have gone back.

Milky > VajazzleMcDildertits - read carefully, respond politely
09/21/2018 at 14:26

TLDR: it wasn’t more expensive than other used Miatas and I get a 100k power train warranty. T he only extra cost was flying to the dealer but I got to visit my sister and drive the Tail of the Dragon.

Takuro Spirit > Milky
09/21/2018 at 14:27

Good help is hard to find

And train

And keep

Milky > OPPOsaurus WRX
09/21/2018 at 14:27

Yea, it didn’t leave me with a good feeling.

Highlander-Datsuns are Forever > Milky
09/21/2018 at 14:30

I had a Subaru dealer try to decline a warranty on a failed rear hatch strut, I had the “gold” warranty that covered bumper to bumper 6 years/100,000 miles. The stru t actually locked up then tore itself out of the hatch metal. I had to call Subaru of America and bitch before they covered the claim. Needless to say it cost them >$1,300 and a new hatch because the way the strut tore up the metal they couldn’t fix it in the body shop.

functionoverfashion > Milky
09/21/2018 at 14:33

Definitely glad you questioned it! We have a warranty that covers anything, parts and labor, on our fridge (and some other appliances). But when it broke recently, we noticed the parts should still be covered by the manufacturer. So we made sure they didn’t ding our warranty coverage for that, because it would have subtracted from the total coverage for next time. And I just have a feeling there will be a next time.

Milky > Takuro Spirit
09/21/2018 at 14:40

I believe it. Bu t since you’re in the biz, I had my laptop and actually went to Mazda’s site to show him-

The CPO Limited Vehicle Warranty provides coverage for another 12-Months or up to 12,000-Miles, with no deductible on covered repairs.

Milky > Highlander-Datsuns are Forever
09/21/2018 at 14:40

Their part broke, you have bumper to bumper. I don’ t get whats hard to understand.

diplodicus > Milky
09/21/2018 at 14:43

Not many Mazda dealers in Metro Detroit either...Shouldn’t of bought a foreign car! JK I get that bullshit every time I tell the people at oreillys its for a BMW.

Milky > functionoverfashion
09/21/2018 at 14:44

Hope your shit doesn’t break again! My roommate’s TV actually had a strip LEDs go right after the warranty expired. What happened to quality products?

Dr. Zoidberg - RIP Oppo > Milky
09/21/2018 at 14:45

Dealerships are evil, what's the mystery?

Highlander-Datsuns are Forever > Milky
09/21/2018 at 14:50

When they realized what it was going to take to do the repair they went from no problem to: “Your warranty does not cover faste ners”. I kid you not, I just about punched they guy in the face.

Takuro Spirit > Milky
09/21/2018 at 14:50

You’d be surprised how hard it is to find info through official channels.... its like these factory trained people never heard of GOOGLE.

Milky > diplodicus
09/21/2018 at 14:52

By far the newest car I’ve owned but also the most trouble free 30,000 miles I’ve ever done.

I’d goto a different dealer if it was an option.

AMGtech - now with more recalls! > Dr. Zoidberg - RIP Oppo
09/21/2018 at 15:24

Yes, yes I am.

Full of the sound of the Gran Fury, signifying nothing. > Milky
09/21/2018 at 16:21

Bumper-to-bumper, sure, but the visors are above bumper height and therefore not covered...